We are really glad that you chose Disk Drill. We really are!
You are reading this article because you either downloaded Disk Drill Media Recovery 2.4 on the Mac App Store minutes ago, or you upgraded your copy of version 1.8.x. Either way, we are happy that you joined us for this quick chat.
It’ll take 2 minutes from here…
First of all, Disk Drill Media Recovery works! Even if you don’t see any of your internal or external disks in it, as you would normally expect, our app can get all your data recovered even in most no-win cases. And we are here to help! This simple tutorial will explain how you can start your data recovery in a few easy clicks.
Now, here’s what you can do, and you are surely free to choose the best option for yourself:
Option #1: The easiest way.
If you want to recover your data now, without reaching out to our tech team, without creating an uncompressed disk image, and just making as few clicks as possible, once Disk Drill Media Recovery is downloaded from the Mac App Store, you just need to download this helper app (600KB), run it, follow the easy step-by-step instructions. Now Disk Drill Media Recovery can access all your disks and partitions for data recovery.
The helper app is digitally signed, completely safe to install and use! It’s distributed from our secure servers, being developed by our CleverFiles team, the same developers who brought Disk Drill Media Recovery itself to the App Store. It’s provided in a PKG file and installs in seconds. Once it’s deployed, just launch your copy of Disk Drill Media Recovery, and all your disks are there. You are ready to do the recovery in a regular way, directly from any of the disks you can mount to your Mac: internal or external, cameras, USB drives, etc. Almost all regular features become available to you.
Alternatively, just download Disk Drill Basic from our website, drag it to your Applications folder, run just once, and Disk Drill Media Recovery will be granted the needed access level. That’s it. Happy recovering!
Option #2: Recover from a Disk Image.
Sandboxed apps (those downloaded from the Apple’s App Store) cannot ask for your root password, thus they cannot be granted admin privileges, thus they cannot access your disks directly to read them and recover your data. That’s why Disk Drill Media Recovery cannot recover your data if you don’t have a disk image of the drive or partition where your lost data may still reside. Moreover, the disk image has to be a binary copy of the target media, the so called “read-only uncompressed byte-to-byte disk image”.
Here’s how you can fix that:
- Run Disk Utility, it’s a standard Mac OS X system app.
- Once there, go to File > New > Disk Image from “YOUR_DISK_NAME”.
- When creating a new disk image, it’s VERY important to choose “read-write” as your Image format. Do not choose “Compressed” or “read-only”, or lost data will not be copied.
- Set encryption to “none”.
- Now save your disk image elsewhere, like an external hard drive.
- Get back to the Disk Drill Media Recovery window and load the new DMG file into it by either dragging it there, or opening it using standard file open dialog.
That’s it. Your disk image is loaded and you can recover your deleted data right away. Did we mention that data recovery from a disk image is much faster and will not slow down on bad sectors?
Option #3: Get in Touch.
Just drop us a line that you need help with the App-Store edition of Disk Drill, and one of our tech support guys will get back to you shortly to guide you through the easy steps of how you can get your data back with Disk Drill Media Recovery.
Just a few more notes on the topic: